Returns policy

30-day returns

You may request a return within 30 calendar days of delivery. Items must be unused, unworn and unwashed, with their original packaging and any supplied tags.

Start a return

Email [email protected] with your order number, the item you would like to return and the reason for the return. Please wait for our return instructions before sending an item back.

Return shipping

You are responsible for return postage when returning an item because you changed your mind. There is no restocking fee.

Incorrect or damaged items

If your order arrives damaged or contains the wrong item, contact us with your order number and photos of the issue. Chewbarka will arrange a return or replacement and cover the associated return shipping.

Refunds

We will inspect returned items and let you know whether your refund is approved. Approved refunds will be issued to the original payment method within seven business days. Your bank or payment provider may take additional time to post the refund.

This policy applies to product purchases. It does not cover grooming appointments.